Our Guarantee & Warranty - Kestrel Air Duct Fort Lauderdale

The Kestrel Air Duct Fort Lauderdale Guarantee

A guarantee only matters if it’s written down and someone answers the phone when you call to use it. Ours is. Every job Kestrel Air Duct Fort Lauderdale performs since 2004 runs under the Kingswell Guarantee, a documented standard that puts four promises in your hands before a single vent is touched: a written price, an arrival window we keep, a clean job site when we leave, and a written guarantee on the work itself. If the work falls short within the guarantee period, we return and make it right at no charge. Dale Whitmore, Owner, has built this Fort Lauderdale business on a simple rule: say what you’ll do, write it down, then do it. No fine print, no doorstep revisions, no hoping you won’t notice. The Kingswell Guarantee is the same written standard applied to every job from the start, and it stays that way.

Call (754) 354-9798

What’s Covered

• Written workmanship guarantee on every job. The Kingswell Guarantee travels with each invoice, in writing, covering the air duct cleaning or dryer vent cleaning work we performed for a full 365 days under our Done Right Promise.
• 365-Day Done Right Promise. If anything about the job falls short within that guarantee period, Kestrel Air Duct Fort Lauderdale returns and corrects it at no charge. This is a documented promise, not a conversation you have to re-litigate with a dispatcher.
• Free return visit if the work fails. Included in writing. You don’t pay a second trip fee, you don’t pay for labor, and we don’t treat it as a courtesy call. The paperwork says we come back, so we come back.
• Written price before any work begins. Always, on every visit, with no exceptions. The price in your hand before we start is the price on the invoice when we finish. No per-vent add-ons, no surprise line items.
• Defined arrival window. We give you a window when you book, and our uniformed, background-checked technician shows up inside it. If we’re running late, you’ll hear from us before the window closes, not after.
• Clean job site. We run Abatement Technologies HEPA filtration during cleaning so loosened debris doesn’t end up on your furniture, and we leave the space cleaner than we found it. Drop cloths, shoe covers, and a walk-through before we pack up.
• Parts and materials handling. If a component we touch during cleaning needs attention, we tell you before we proceed, with the cost in writing. Nothing gets pulled, replaced, or “fixed” without your sign-off first.
• Equipment that does what we claim. Rotobrush rotary brush systems dislodge debris at the duct wall, Nikro negative-pressure units pull contaminants out under vacuum, and Abatement Technologies HEPA filtration keeps loosened particles contained. If the equipment isn’t right for the job, we say so.
• Live person on the phone, 24/7. When you call about a guarantee claim, an actual human answers. Not a voicemail queue. Not a bot. A person who can pull your job file and start the make-it-right process on the spot.
• The Kingswell Way on every visit. Say the price, show up in the window we gave, leave the place cleaner, put the guarantee in writing, come back if it fails. Five commitments, every job, no exceptions.

Our Satisfaction Promise

If you’re not satisfied with the work, here’s exactly what happens. You call (754) 354-9798, you tell the person who answers what’s wrong, and they open your file while you’re still on the phone. There’s no waiting for a “manager callback” and no third-party claims line. If the issue falls within the 365-day guarantee period, Kestrel Air Duct Fort Lauderdale schedules a return visit at no charge, and Dale Whitmore, Owner, personally reviews the job details before a technician heads back out. We don’t argue about whether you’re really unhappy. We don’t ask for photos first. We show up, we look at the work with you, and we fix what fell short. The Kingswell Guarantee covers the workmanship, the cleanup, and the condition of the space we worked in. If we missed a duct run, left dust on a return, or the dryer vent still isn’t pulling air the way it should after a cleaning, that’s on us. A free second visit is part of the paperwork on every job, not a concession you have to negotiate. That’s the Kingswell Way, and it’s been the same standard since 2004.

Licensed & Insured Backing

Anyone can print a guarantee on a flyer. The real backup is whether the company standing behind it carries the credentials to actually make things right when a job goes sideways. Kestrel Air Duct Fort Lauderdale is licensed and insured, and our technicians are background-checked and uniformed, carrying proper identification on every visit. That insurance isn’t just paperwork in a drawer; it protects your home and your family if something unexpected happens while we’re working inside it. Combined with the Kingswell Guarantee, you get two layers of protection: the written workmanship promise that covers the quality of our work for 365 days, and the licensed, insured backing that covers everything else. We can’t show you a meaningful guarantee without both. Dale Whitmore, Owner, has run this Fort Lauderdale business under that same two-layer standard since 2004, and every customer gets it in writing before work begins. If another company can’t or won’t put their guarantee on paper with the same specifics, ask yourself what they’re actually promising.

How to Invoke the 365-Day Done Right Promise

Making a claim takes one phone call. Call (754) 354-9798 and tell the live person who answers that you have a Kingswell Guarantee issue. They’ll ask for your name and job date, pull the original written guarantee from your file, and confirm what’s covered. From there, Kestrel Air Duct Fort Lauderdale schedules a return visit to inspect and correct the work at no charge. You don’t need to dig out your original paperwork, though having it handy speeds things up. You don’t need to re-explain the problem to three different departments. One call starts the process, and a real person tracks it until the job is done right. If the repair fails again within the guarantee period, the free return visit applies again, in writing, every time. That’s the standard, not an exception.

What Our Fort Lauderdale Homeowners Ask About the Guarantee

Is the guarantee really free?

Yes. The 365-Day Done Right Promise and the free second visit are written into every job’s paperwork at no additional cost. There’s no service fee to file a claim, no trip charge for the return visit, and no labor charge to correct covered work. Kestrel Air Duct Fort Lauderdale treats the guarantee as part of the job, not an upsell. Call (754) 354-9798 and we’ll walk you through exactly what your paperwork covers.

What if the problem is discovered after 365 days?

Call us anyway. While the written guarantee covers workmanship for 365 days, we stand behind our reputation in Fort Lauderdale beyond the paperwork whenever there’s a legitimate issue. Dale Whitmore, Owner, built this business on repeat referrals, not one-and-done visits, and we’d rather look at the work and explain what’s going on than hide behind a calendar. If it’s within the guarantee period, the fix is free. If it’s outside it, we’ll give you an honest assessment and a written price before any work proceeds, consistent with the Kingswell Way on every visit.

How do I know the work was actually done?

We show you. After every air duct cleaning, we walk through before-and-after photos taken from your own registers and returns so you can see the difference at the duct wall. For dryer vent cleaning, we clear the lint trap bypass and show you the removed debris before we bag it and take it away. You never have to take our word on faith, and the photos belong to you. If anything looks off, the 365-Day Done Right Promise is right there in your paperwork. Call (754) 354-9798 for a free estimate, and we’ll explain the entire process before you book.

Written by Dale Whitmore, Owner at Kestrel Air Duct Fort Lauderdale, serving Fort Lauderdale since 2004.